Best 10 Customer Feedback Tools 2024
We ranked the best cusomer feedback tools. Ideally, you want a tool that acts as an all-in-one feedback hub.
Overview
G2 rating
Capterra rating
Pricing
Number of projects
Tools
Recommended for
Survey templates
Screen capturing & annotations
Integrations
Categorization
AI features
Free trial
🥇 Usersnap
Best customer feedback platform
4.8
4.9
$0-$249/mo
5 - Unlimited
Product managers, developers
100+ (Jira, Azure, Zendesk)
Yes, labeling function
15-day free trial
🥈 Zenloop
AI-powered CX management platform
4.8
4.9
Contact Sales
0 - Unlimited
CX, marketing & CRM managers
–
–
11
–
🥉 Getfeedback
Dynamic customer experience platform
4.5
4.7
Contact Sales
0 - Unlimited
CX managers, marketers
–
–
13
–
Available
4️⃣ InMoment
ROI-focused customer experience platform
4.7
4.5
Contact Sales
Unlimited
Digital customer care teams
–
–
12+ (Marketo, Salesforce)
Yes, tags and intent prediction sorting
–
5️⃣ Mopinion
Feedback software for digital-first enterprises
4.1
4.1
$259/mo
1 domain, possible to add more
Digital marketers, analysts
30+ (Google Analytics, Adobe)
–
14-day free trial
Best customer feedback platform
🥇 Usersnap
Usersnap is a top-tier platform for gathering customer feedback. It enhances communication between product and dev teams and their users/customers. Usersnap easily collects valuable insights for improving websites, applications, and products.
A key advantage is its ability to integrate seamlessly with popular platforms like Jira, Azure DevOps, Slack, or Trello, making it a versatile tool for businesses prioritizing data-driven improvements.
G2 Rating
Usersnap has a G2 rating of 4.8 out of 5 stars.
Capterra Rating
On Capterra, Usersnap has a rating of 4.9 out of 5 stars.
Recommended For
Ideal for product and development teams, marketing teams, and especially for product managers searching for an efficient feedback collection and management solution.
Free Trial
A 15-day free trial period.
Key Features of Usersnap
In-App Feedback: Usersnap allows users to send feedback directly within the app or website, making it convenient for customers to share their thoughts and experiences.
Targeted Micro Surveys: You can deploy targeted surveys based on user events, gathering specific insights to support product decisions and improvements.
Visual Feedback with Screen Captures: Users can easily capture screen issues, annotate them, and send them as part of their feedback.
Feedback Tracking and Segmentation: Track feedback activities and segment them to understand different user groups better.
High Response Rates and UX Satisfaction: Usersnap claims to increase response rates by 60% and UX satisfaction by 40%, indicating its effectiveness in engaging users and collecting valuable feedback.
Pricing
Startup: $69/month
Company: $129/month
Premium: $249/month
Enterprise: Custom pricing for specific needs
🥇 Usersnap
Usersnap is a top-tier platform for gathering customer feedback. It enhances communication between product and dev teams and their users/customers. Usersnap easily collects valuable insights for improving websites, applications, and products.
A key advantage is its ability to integrate seamlessly with popular platforms like Jira, Azure DevOps, Slack, or Trello, making it a versatile tool for businesses prioritizing data-driven improvements.
G2 Rating
Usersnap has a G2 rating of 4.8 out of 5 stars.
Capterra Rating
On Capterra, Usersnap has a rating of 4.9 out of 5 stars.
Recommended For
Ideal for product and development teams, marketing teams, and especially for product managers searching for an efficient feedback collection and management solution.
Free Trial
A 15-day free trial period.
Key Features of Usersnap
In-App Feedback: Usersnap allows users to send feedback directly within the app or website, making it convenient for customers to share their thoughts and experiences.
Targeted Micro Surveys: You can deploy targeted surveys based on user events, gathering specific insights to support product decisions and improvements.
Visual Feedback with Screen Captures: Users can easily capture screen issues, annotate them, and send them as part of their feedback.
Feedback Tracking and Segmentation: Track feedback activities and segment them to understand different user groups better.
High Response Rates and UX Satisfaction: Usersnap claims to increase response rates by 60% and UX satisfaction by 40%, indicating its effectiveness in engaging users and collecting valuable feedback.
Pricing
Startup: $69/month
Company: $129/month
Premium: $249/month
Enterprise: Custom pricing for specific needs
AI-powered CX management platform
🥈 Zenloop
Zenloop helps brands to create easy AI-powered surveys for satisfaction measurement, NPS and beyond. The CXM platform includes simple tools for analysis and delivers actionable insights towards customer as well as in-house.
G2 Rating
Zenloop has a G2 rating of 4.8 out of 5 stars.
Capterra Rating
Zenloop has a stellar rating of 4.9 out of 5 stars
Recommended For
Zenloop is ideal for CX teams, business strategists, and companies focused on feedback and actionable insights.
Free Trial
Zenloop offers a demo to prospective users, allowing them to explore the platform's capabilities.
Key Features of Zenloop
Collect Customer Insights: Zenloop gathers insights at every brand interaction, especially at crucial moments.
Action Management: It translates customer insights into meaningful initiatives, identifying satisfaction drivers and prioritizing actions to enhance customer experience.
Automated Customer Retention: With rules for win-back strategies and advocacy programs, Zenloop automates retaining dissatisfied customers and engaging satisfied ones.
Feedback Loops & NPS: Zenloop utilizes Net Promoter Score (NPS) surveys and feedback loops to measure customer loyalty and satisfaction, providing clear metrics for success.
Customer Journey Mapping: It aids in creating detailed customer journey maps, allowing businesses to pinpoint the best times and channels for collecting feedback.
Pricing
Zenloop's pricing caters to everyone, from SMBs beginning their CX journey with the Start plan to international businesses scaling up with the Grow plan and large companies seeking comprehensive strategies with the Lead plan.
Each plan offers tailored features for every growth stage.
🥈 Zenloop
Zenloop helps brands to create easy AI-powered surveys for satisfaction measurement, NPS and beyond. The CXM platform includes simple tools for analysis and delivers actionable insights towards customer as well as in-house.
G2 Rating
Zenloop has a G2 rating of 4.8 out of 5 stars.
Capterra Rating
Zenloop has a stellar rating of 4.9 out of 5 stars
Recommended For
Zenloop is ideal for CX teams, business strategists, and companies focused on feedback and actionable insights.
Free Trial
Zenloop offers a demo to prospective users, allowing them to explore the platform's capabilities.
Key Features of Zenloop
Collect Customer Insights: Zenloop gathers insights at every brand interaction, especially at crucial moments.
Action Management: It translates customer insights into meaningful initiatives, identifying satisfaction drivers and prioritizing actions to enhance customer experience.
Automated Customer Retention: With rules for win-back strategies and advocacy programs, Zenloop automates retaining dissatisfied customers and engaging satisfied ones.
Feedback Loops & NPS: Zenloop utilizes Net Promoter Score (NPS) surveys and feedback loops to measure customer loyalty and satisfaction, providing clear metrics for success.
Customer Journey Mapping: It aids in creating detailed customer journey maps, allowing businesses to pinpoint the best times and channels for collecting feedback.
Pricing
Zenloop's pricing caters to everyone, from SMBs beginning their CX journey with the Start plan to international businesses scaling up with the Grow plan and large companies seeking comprehensive strategies with the Lead plan.
Each plan offers tailored features for every growth stage.
Dynamic customer experience platform
🥉 GetFeedback
GetFeedback is another dynamic customer experience (CX) platform that provides deep insights into customer satisfaction.
With its focus on understanding the 'why' behind customer sentiments, GetFeedback is a crucial tool for any business serious about improving its customer experience.
G2 Rating
GetFeedback has a G2 rating of 4.5 out of 5 stars
Capterra Rating
GetFeedback has a Capterra rating of 4.7 out of 5 stars
Recommended For
Perfect for businesses of all sizes looking to deepen their understanding of customer experiences.
Free Trial
GetFeedback offers a trial period.
Key Features of GetFeedback
Transactional & Relational Feedback: Collect rich customer feedback through email and SMS, enabling direct communication with your audience.
Digital Feedback: Capture in-the-moment feedback on websites and mobile apps, offering real-time insights into user experiences.
Actionable Insights: The platform turns customer feedback into actionable insights, helping businesses prioritize and implement improvements.
Pricing
GetFeedback advises contacting them for pricing details to tailor plans to your business's specific needs and scale.
🥉 GetFeedback
GetFeedback is another dynamic customer experience (CX) platform that provides deep insights into customer satisfaction.
With its focus on understanding the 'why' behind customer sentiments, GetFeedback is a crucial tool for any business serious about improving its customer experience.
G2 Rating
GetFeedback has a G2 rating of 4.5 out of 5 stars
Capterra Rating
GetFeedback has a Capterra rating of 4.7 out of 5 stars
Recommended For
Perfect for businesses of all sizes looking to deepen their understanding of customer experiences.
Free Trial
GetFeedback offers a trial period.
Key Features of GetFeedback
Transactional & Relational Feedback: Collect rich customer feedback through email and SMS, enabling direct communication with your audience.
Digital Feedback: Capture in-the-moment feedback on websites and mobile apps, offering real-time insights into user experiences.
Actionable Insights: The platform turns customer feedback into actionable insights, helping businesses prioritize and implement improvements.
Pricing
GetFeedback advises contacting them for pricing details to tailor plans to your business's specific needs and scale.
ROI-focused customer experience platform
4️⃣ InMoment
InMoment is at the forefront of customer experience solutions, integrating advanced AI to unlock deep insights from customer feedback. This platform is designed for businesses that act on real-time customer signals.
With InMoment, companies can harness the full potential of their CX data, making every customer interaction count.
G2 Rating
InMoment has a G2 rating of 4.7 out of 5 stars.
Capterra Rating
A Capterra rating of 4.5 out of 5 stars.
Recommended For
Ideal for organizations leveraging AI for comprehensive customer experience management.
Free Trial
InMoment offers free demonstrations of its platform.
Key Features of InMoment
Integrated CX Solution: Offers a holistic approach to managing customer experiences, from data capture to insight generation.
Award-Winning AI: Utilizes advanced AI to analyze unstructured CX data, providing richer insights and predictive analytics.
Actionable Insights: Empowers businesses to take intelligent actions based on a unified view of the customer journey, enhancing customer satisfaction and loyalty.
Pricing
InMoment's packages cater to all stages of CX maturity. CoreCX is ideal for starters, offering essential tools and integrations. Enterprise scales with advanced analytics, while Custom provides a tailored mix of CX, EX, MX, and PX solutions.
4️⃣ InMoment
InMoment is at the forefront of customer experience solutions, integrating advanced AI to unlock deep insights from customer feedback. This platform is designed for businesses that act on real-time customer signals.
With InMoment, companies can harness the full potential of their CX data, making every customer interaction count.
G2 Rating
InMoment has a G2 rating of 4.7 out of 5 stars.
Capterra Rating
A Capterra rating of 4.5 out of 5 stars.
Recommended For
Ideal for organizations leveraging AI for comprehensive customer experience management.
Free Trial
InMoment offers free demonstrations of its platform.
Key Features of InMoment
Integrated CX Solution: Offers a holistic approach to managing customer experiences, from data capture to insight generation.
Award-Winning AI: Utilizes advanced AI to analyze unstructured CX data, providing richer insights and predictive analytics.
Actionable Insights: Empowers businesses to take intelligent actions based on a unified view of the customer journey, enhancing customer satisfaction and loyalty.
Pricing
InMoment's packages cater to all stages of CX maturity. CoreCX is ideal for starters, offering essential tools and integrations. Enterprise scales with advanced analytics, while Custom provides a tailored mix of CX, EX, MX, and PX solutions.
Feedback software for digital-first enterprises
5️⃣ Mopinion
Mopinion is a comprehensive web, app, and email feedback software. It enables businesses to understand the “why” behind user actions by collecting real-time feedback and optimizing digital experiences.
With Mopinion, you can quickly gather insights to drive strategy and boost engagement across all digital platforms.
G2 Rating
Mopinion has a G2 rating of 4.1 out of 5 stars.
Capterra Rating
It also holds a Capterra rating of 4.1 out of 5 stars.
Recommended For
Ideal for businesses seeking to improve their websites, apps, and email marketing campaigns through actionable user feedback.
Free Trial
Mopinion offers a 14-day full-access free trial.
Key Features of Mopinion
Real-Time Analysis: Analyzes and visualizes feedback data in real-time, enabling immediate action on user insights.
Text Analytics: Utilizes text and sentiment analysis to understand the deeper meaning behind customer feedback.
Customizable Surveys: Craft your feedback surveys with unlimited options, ensuring you gather the exact insights you need.
Mobile-Optimized Forms: Ensures a seamless feedback experience across all devices with responsive survey designs.
API & Integrations: Seamlessly connect Mopinion feedback to your favorite apps with webhooks and integrations.
Pricing Plans
Standard Package: Starts USD 280 per month
Enterprise Package: Starts at USD 1,082 monthly
5️⃣ Mopinion
Mopinion is a comprehensive web, app, and email feedback software. It enables businesses to understand the “why” behind user actions by collecting real-time feedback and optimizing digital experiences.
With Mopinion, you can quickly gather insights to drive strategy and boost engagement across all digital platforms.
G2 Rating
Mopinion has a G2 rating of 4.1 out of 5 stars.
Capterra Rating
It also holds a Capterra rating of 4.1 out of 5 stars.
Recommended For
Ideal for businesses seeking to improve their websites, apps, and email marketing campaigns through actionable user feedback.
Free Trial
Mopinion offers a 14-day full-access free trial.
Key Features of Mopinion
Real-Time Analysis: Analyzes and visualizes feedback data in real-time, enabling immediate action on user insights.
Text Analytics: Utilizes text and sentiment analysis to understand the deeper meaning behind customer feedback.
Customizable Surveys: Craft your feedback surveys with unlimited options, ensuring you gather the exact insights you need.
Mobile-Optimized Forms: Ensures a seamless feedback experience across all devices with responsive survey designs.
API & Integrations: Seamlessly connect Mopinion feedback to your favorite apps with webhooks and integrations.
Pricing Plans
Standard Package: Starts USD 280 per month
Enterprise Package: Starts at USD 1,082 monthly
#6 Alchemer
Alchemer is another versatile survey and feedback platform, offering tools that adapt to your business's unique requirements.
From simple surveys to comprehensive market research, Alchemer provides the flexibility and ease of use to gather actionable insights.
G2 Rating
Alchemer has earned a G2 rating of 4.4 out of 5 stars.
Capterra Rating
A Capterra rating of 4.5 out of 5 stars.
Recommended For
Perfect for businesses of all sizes looking for a customizable solution to collect, analyze, and act on customer feedback.
Free Trial
Alchemer offers a 7-day free trial.
Key Features of Alchemer
Customizable Surveys: Create surveys that match your brand with extensive customization options for questions and design.
Integration Capabilities: Seamlessly integrate with CRM, marketing automation, and other tools to connect feedback with your existing data.
Security and Compliance: Ensures data security with compliance standards such as GDPR, providing peace of mind for you and your respondents.
Actionable Insights: Turn feedback into action with tools designed to help you prioritize responses and make informed decisions quickly.
Pricing Plans
Alchemer offers plans starting at $49/month.
#6 Alchemer
Alchemer is another versatile survey and feedback platform, offering tools that adapt to your business's unique requirements.
From simple surveys to comprehensive market research, Alchemer provides the flexibility and ease of use to gather actionable insights.
G2 Rating
Alchemer has earned a G2 rating of 4.4 out of 5 stars.
Capterra Rating
A Capterra rating of 4.5 out of 5 stars.
Recommended For
Perfect for businesses of all sizes looking for a customizable solution to collect, analyze, and act on customer feedback.
Free Trial
Alchemer offers a 7-day free trial.
Key Features of Alchemer
Customizable Surveys: Create surveys that match your brand with extensive customization options for questions and design.
Integration Capabilities: Seamlessly integrate with CRM, marketing automation, and other tools to connect feedback with your existing data.
Security and Compliance: Ensures data security with compliance standards such as GDPR, providing peace of mind for you and your respondents.
Actionable Insights: Turn feedback into action with tools designed to help you prioritize responses and make informed decisions quickly.
Pricing Plans
Alchemer offers plans starting at $49/month.
#7 Qualtrics
Qualtrics is a leader in experience management (XM), offering AI-driven software that transforms customer and employee interactions into actionable insights.
With its comprehensive suites for customer frontlines, people teams, and strategy & research, Qualtrics empowers organizations to deliver exceptional experiences.
G2 Rating
Qualtrics has a G2 score of 4.4 out of 5 stars.
Capterra Rating
It also shines on Capterra, with 4.8 out of 5 stars.
Recommended For
Ideal for businesses of all sizes looking to innovate and scale their experience management efforts.
Free Trial
Qualtrics offers a free account option.
Key Features of Qualtrics
AI-Powered Insights: Leverages advanced AI to analyze feedback and provide deep insights into customer and employee experiences.
Comprehensive XM Suites: Offers specialized suites for enhancing customer frontlines, engaging teams, and conducting strategic research.
Flexible Data Collection: Collects data across digital and physical touchpoints, offering a holistic view of the customer journey.
Actionable Analytics: Delivers real-time, actionable insights, enabling businesses to make informed decisions quickly.
Pricing
Qualtrics provides tailored XM suites based on interaction scale and program needs, ensuring solutions suitable for every business requirement.
#7 Qualtrics
Qualtrics is a leader in experience management (XM), offering AI-driven software that transforms customer and employee interactions into actionable insights.
With its comprehensive suites for customer frontlines, people teams, and strategy & research, Qualtrics empowers organizations to deliver exceptional experiences.
G2 Rating
Qualtrics has a G2 score of 4.4 out of 5 stars.
Capterra Rating
It also shines on Capterra, with 4.8 out of 5 stars.
Recommended For
Ideal for businesses of all sizes looking to innovate and scale their experience management efforts.
Free Trial
Qualtrics offers a free account option.
Key Features of Qualtrics
AI-Powered Insights: Leverages advanced AI to analyze feedback and provide deep insights into customer and employee experiences.
Comprehensive XM Suites: Offers specialized suites for enhancing customer frontlines, engaging teams, and conducting strategic research.
Flexible Data Collection: Collects data across digital and physical touchpoints, offering a holistic view of the customer journey.
Actionable Analytics: Delivers real-time, actionable insights, enabling businesses to make informed decisions quickly.
Pricing
Qualtrics provides tailored XM suites based on interaction scale and program needs, ensuring solutions suitable for every business requirement.
#8 Typeform
Another great tool is Typeform, which redefines how surveys and forms are experienced, turning them into engaging, conversational interactions.
Its design-first approach ensures that every form is a pleasure to fill out and an extension of your brand's personality.
G2 Rating
Typeform impresses with a G2 rating of 4.5 out of 5 stars.
Capterra Rating
The Capterra rating is 4.7 out of 5 stars.
Recommended For
Ideal for marketers, researchers, and anyone looking to collect data more humanly and interactively.
Free Trial
Typeform offers a free plan with unlimited forms and questions.
Key Features of Typeform
Engaging Design: Create forms that are a joy to complete, with one question at a time and beautiful, user-friendly interfaces.
Customization: Tailor every aspect of your form to fit your brand, from colors and images to thank-you screens.
Integrations: Seamlessly connect with over 120 tools and platforms to automate your workflows and analyze data.
Insightful Analytics: Understand how your forms perform, where users drop off, and how to improve completion rates.
Pricing
Basic: At $25/month, this plan includes 100 monthly responses.
Plus: For $50/month, with additional branding options.
Business: At $83/month, with advanced analytics for larger teams.
Enterprise: Custom pricing for limitless growth with advanced features and support.
#8 Typeform
Another great tool is Typeform, which redefines how surveys and forms are experienced, turning them into engaging, conversational interactions.
Its design-first approach ensures that every form is a pleasure to fill out and an extension of your brand's personality.
G2 Rating
Typeform impresses with a G2 rating of 4.5 out of 5 stars.
Capterra Rating
The Capterra rating is 4.7 out of 5 stars.
Recommended For
Ideal for marketers, researchers, and anyone looking to collect data more humanly and interactively.
Free Trial
Typeform offers a free plan with unlimited forms and questions.
Key Features of Typeform
Engaging Design: Create forms that are a joy to complete, with one question at a time and beautiful, user-friendly interfaces.
Customization: Tailor every aspect of your form to fit your brand, from colors and images to thank-you screens.
Integrations: Seamlessly connect with over 120 tools and platforms to automate your workflows and analyze data.
Insightful Analytics: Understand how your forms perform, where users drop off, and how to improve completion rates.
Pricing
Basic: At $25/month, this plan includes 100 monthly responses.
Plus: For $50/month, with additional branding options.
Business: At $83/month, with advanced analytics for larger teams.
Enterprise: Custom pricing for limitless growth with advanced features and support.
#9 Hotjar
Hotjar offers a unique blend of tools for visualizing website user behavior through heatmaps and recordings, providing insights that traditional analytics tools can't.
It's the closest thing to observing your users in action, helping you understand their clicks, scrolls, and where they drop off.
G2 Rating
Hotjar has a G2 rating of 4.3 out of 5 stars.
Capterra Rating
It has a Capterra rating of 4.7 out of 5 stars.
Recommended For
Ideal for UX researchers, product managers, and digital marketers seeking to understand and improve user experience.
Free Trial
Hotjar offers a Basic plan for free. This plan includes 5,000 sessions per month and 1 month of data retention.
Key Features of Hotjar
Heatmaps: Visualize where users click, move, and scroll on your site, identifying what captures attention and what gets ignored.
Recordings: Watch real user sessions to see how visitors navigate your site, uncovering usability issues and opportunities for optimization.
Surveys and Feedback: Directly ask your users for feedback at the right time and place to gain insights into their needs and experiences.
Integrations: Seamlessly integrate with tools like Google Analytics, HubSpot, and more to enrich your data and streamline workflows.
Pricing
Plus Plan: At $32/month for annual payment.
Business Plan: Starting from $56/month, this plan is designed for growing companies.
Custom Package: For businesses with unique needs, Hotjar provides custom packages, allowing for a complete view of user behavior across their digital presence.
#9 Hotjar
Hotjar offers a unique blend of tools for visualizing website user behavior through heatmaps and recordings, providing insights that traditional analytics tools can't.
It's the closest thing to observing your users in action, helping you understand their clicks, scrolls, and where they drop off.
G2 Rating
Hotjar has a G2 rating of 4.3 out of 5 stars.
Capterra Rating
It has a Capterra rating of 4.7 out of 5 stars.
Recommended For
Ideal for UX researchers, product managers, and digital marketers seeking to understand and improve user experience.
Free Trial
Hotjar offers a Basic plan for free. This plan includes 5,000 sessions per month and 1 month of data retention.
Key Features of Hotjar
Heatmaps: Visualize where users click, move, and scroll on your site, identifying what captures attention and what gets ignored.
Recordings: Watch real user sessions to see how visitors navigate your site, uncovering usability issues and opportunities for optimization.
Surveys and Feedback: Directly ask your users for feedback at the right time and place to gain insights into their needs and experiences.
Integrations: Seamlessly integrate with tools like Google Analytics, HubSpot, and more to enrich your data and streamline workflows.
Pricing
Plus Plan: At $32/month for annual payment.
Business Plan: Starting from $56/month, this plan is designed for growing companies.
Custom Package: For businesses with unique needs, Hotjar provides custom packages, allowing for a complete view of user behavior across their digital presence.
#10 Delighted
Lastly, Delighted provides a straightforward and powerful platform for gathering customer, employee, and product feedback.
It's designed for quick setup and ease of use, making it the go-to choice for top brands worldwide looking to capture actionable insights.
G2 Rating
Delighted has a high G2 rating of 4.7 out of 5 stars.
Capterra Rating
It has a Capterra rating of 4.9 out of 5 stars.
Recommended For
Perfect for businesses of all sizes that need a reliable and efficient way to manage customers.
Key Features of Delighted
Versatile Survey Types: From NPS to CSAT and CES, Delighted offers a range of survey types to suit different feedback needs.
Customization Options: Tailor surveys with your brand's look and feel, ensuring a consistent user experience.
Instant Feedback Analysis: Built-in analytics and reporting tools help you quickly understand and act on the feedback.
Integration Capabilities: Easily integrates with popular tools like Slack, Salesforce, and HubSpot, enhancing workflow efficiency.
Pricing Plans
Free Starter: $0/mo, 50 responses
Surveys Starter: $17/mo, 100 responses
Premium: $224/mo, 500 responses, 10 users
Premium Plus: $449/mo, 1,000 responses, 20 users.
#10 Delighted
Lastly, Delighted provides a straightforward and powerful platform for gathering customer, employee, and product feedback.
It's designed for quick setup and ease of use, making it the go-to choice for top brands worldwide looking to capture actionable insights.
G2 Rating
Delighted has a high G2 rating of 4.7 out of 5 stars.
Capterra Rating
It has a Capterra rating of 4.9 out of 5 stars.
Recommended For
Perfect for businesses of all sizes that need a reliable and efficient way to manage customers.
Key Features of Delighted
Versatile Survey Types: From NPS to CSAT and CES, Delighted offers a range of survey types to suit different feedback needs.
Customization Options: Tailor surveys with your brand's look and feel, ensuring a consistent user experience.
Instant Feedback Analysis: Built-in analytics and reporting tools help you quickly understand and act on the feedback.
Integration Capabilities: Easily integrates with popular tools like Slack, Salesforce, and HubSpot, enhancing workflow efficiency.
Pricing Plans
Free Starter: $0/mo, 50 responses
Surveys Starter: $17/mo, 100 responses
Premium: $224/mo, 500 responses, 10 users
Premium Plus: $449/mo, 1,000 responses, 20 users.
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